Support & FAQs
At My Kawaii Toys, customer satisfaction is our top priority. We want every customer to enjoy a smooth and pleasant shopping experience. If you need help with your order, shipping, payment, or product questions, our support team is here for you.
Response Time: Usually within 24–48 business hours
Our customer support team is available Monday to Saturday. If you need to cancel or modify an order that was placed recently, please contact us as soon as possible and include your order number.
Plush Toy Care
How do I choose the right plush size?
Choosing the perfect plush size depends entirely on your preference. Smaller plushies are great for decoration or gifting, while larger plushies offer a more satisfying hugging experience. We recommend checking the product dimensions carefully and visualizing the size before purchasing.
Why does my plush look wrinkled after delivery?
To protect large plush toys during international shipping, some products may be vacuum-packed. As a result, your plush may appear slightly flat, wrinkled, or uneven when first opened.
Don’t worry—this is completely normal. Simply shake the plush gently, pat it evenly, and allow it to rest for 24–72 hours. The filling will gradually expand back to its original shape.
How do I wash my plush toy?
We recommend the following cleaning method:
- Use cold water and mild detergent
- Select a gentle washing cycle
- Place the plush inside a laundry bag for extra protection
- Avoid strong bleach or harsh chemicals
- Air dry naturally after washing
For best results, use a hair dryer on low heat after air drying to help restore fluffiness.
What materials are used?
Our plush toys are made with ultra-soft fabric and filled with premium PP cotton, providing a soft, fluffy, and comfortable hugging experience.
Shipping & Payment
Why was my card declined?
Card payments may fail due to bank security checks, insufficient balance, or payment gateway restrictions. Please verify your billing information and try again.
If the issue continues, we recommend using PayPal or contacting your bank for assistance.
Do you ship internationally?
Yes! We ship to customers worldwide. Shipping availability may vary depending on local logistics conditions, customs restrictions, or carrier limitations.
How do I track my order?
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information.
Order processing usually takes 2–4 business days before shipment.
Why is my parcel delayed?
International shipping may occasionally experience delays due to customs inspections, weather conditions, airline capacity, holidays, or local delivery disruptions.
If your tracking status has not updated for an extended period, please contact our support team.
Can I pay in my local currency?
Yes. Our store supports multiple currencies. Product prices and checkout amounts may automatically display in your local currency depending on your region.
Where are you based?
My Kawaii Toys operates as an international online brand serving customers globally. Our products are sourced and shipped through trusted fulfillment partners to ensure reliable delivery and product quality.
How do I use a coupon code?
You can enter your discount or coupon code during checkout before payment. The discount will be applied automatically once the code is accepted.
Still Need Help?
If you still have questions, our support team is happy to assist you.
Email us anytime at: info@mykawaiitoys.comWebsite: www.mykawaiitoys.com