Refund Policy
Our policy lasts 14 days. If 14 days have passed since your delivery, unfortunately we cannot offer you a refund or exchange.
1. Eligibility for Returns
Please note: Any product that has been used, opened, or removed from its original protective packaging is strictly non-refundable. This includes pens that have been inked or stationery that has been used.
2. Non-Returnable Items
- Personalized or customized products
- Gift cards
- Used stationery, opened sticker packs, or written notebooks
- Clothing items (e.g., socks, apparel)
3. Defective or Damaged Items
If you receive a defective product, we will replace it with the same item. The item may be required to be returned for inspection. Please contact us within 14 days of delivery.
Email: info@mykawaiitoys.com
4. Returns Process
To complete your return, proof of purchase is required. Do not send items back without prior approval.
Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be processed to your original payment method.
5. Shipping Costs
Return shipping costs are the responsibility of the customer and are non-refundable. For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance.
6. Order Changes & Cancellations
Once an order has been placed, it may enter processing quickly. We cannot guarantee changes or cancellations once fulfillment has started. Please contact us immediately if you need assistance.