Shipping Policy
At My Kawaii Toys, we provide professional retail fulfillment to kawaii toy lovers worldwide. We offer FREE standard international shipping on orders above $70 USD (excluding gift card purchases) to most countries. For orders below this threshold, shipping charges will be calculated at checkout.
1. Processing Time
Our professional team carefully inspects every order before dispatch. The average processing time is 2 to 4 business days. Processing times may be slightly extended during holidays or peak seasons.
2. Estimated Shipping Times
| Shipping Method | Destination | Estimated Time (Business Days) |
|---|---|---|
| Standard Shipping | USA, Canada, Europe, UK, Australia, New Zealand, East Asia | 7 – 15 Days |
| Standard Shipping | Rest of the World | 8 – 18 Days |
| Express Shipping | Global (Select Countries) | 3 – 6 Days |
3. Customs, Duties & Taxes
For U.S. Customers: No additional charges beyond checkout. All applicable taxes are included.
For EU & UK Customers: VAT may be collected at checkout where applicable to ensure smooth delivery.
Other Countries: Local import duties or VAT may be charged by your customs authority.
4. Shipping Insurance
5. Returns & Damages
Q: What is your return policy?
We want you to be 100% satisfied. If you are not happy with your purchase, please contact us within 14 days of receiving your package. Items must be unused and in original packaging.
Q: What if my item is damaged?
If your item arrives damaged, please email us with your order number and a photo of the issue. We will arrange a replacement or refund as soon as possible.